Refund policy

Creator plans

Every community starts with a 14-day free trial, so you're not charged until it ends. If you're charged for a month you didn't intend to pay for, contact us within 14 days of the charge for a full refund.

Refunds for plan payments are processed by Paddle, our merchant of record.

Member payments

Payments to join a community or buy a course go to that community's creator, who sets their own refund policy. Contact the creator first. If you can't resolve it, email us and we'll help.

Contact

Refund requests: support@vela.app.